FREE Knowledge Transfer Plan Template
Please click “Knowledge Transfer Plan Template” to get your free excel download.
About a year ago I was assigned to work on a large programme of work with a staff count of some 350 people. I was told that the resource management on the programme was exceptional so I went to find out why.
One of the things I discovered, which was something I had not come across previously, was the practice of making everyone working on the programme complete knowledge transfer plans. I discovered what this meant when I was asked to complete one myself. I had to detail all the knowledge I had concerning my role and its responsibilities which would be essential to pass onto someone else intending to takeover my role /position. The template was styled in the form of an Excel generated work breakdown structure, so that at anytime before /during a KT event, effort and transition durations could be calculated.
The attached (re-designed) template with contextual content (describing a senior management role) in order to give guidance on its use /completion is divided into the following knowledge transfer categories:-
- Transition schedule – Transition project plan with start /finish dates for the completion of the following knowledge transfer categories
- Role Objectives – Targets
- Role Responsibilities
- Communication Activities – Reports etc
- Deliverables – List of work in progress or deliverables not yet started.
- Meetings – Schedule dates & times of regular meetings
- Relationships & Contacts – Full contacts list and details of the relationship
- SME Areas Docs & Admin – Very important list of where documentation /email etc is stored.
- Activities – Things you do which are not planned.
- Actions – Meeting actions assigned to you
- Issues – Issues you are currently assigned to as owner. Details progress and next steps to resolution /mitigation
- Risks – Risks you are currently assigned to as owner. Details progress and next steps to resolution /mitigation
- Lessons Learned – Meeting Actions assigned to you
Once completed and maintained by each member of staff such KT plans provide the following benefits to the programme I was responsible for:-
- If someone left the programme due to sudden ill health preventing the transitioning in of a temporary replacement, this document could be used by a colleague (similar role /grade) to transition the replacement resource into the role with the minimum of impact to programme /project deliverables.
- Knowledge transitions were completed more quickly.
- This template helped make sure that all knowledge transitions were complete / comprehensive leading to minimum impact on the programme and its end clients.
- Helped to prevent knowledge monopolies by individual employees trying to gain leverage in terms of improving their terms and conditions of employment (pay rises etc).
- The programmes management were able to make better informed judgements on resource changes and the implications of a redundancy /change round or someone resigning etc thus providing better quality data on the risks /issues associated with resource changes /movements.
If you are running a programme of work with active resource management then make sure the use of KT planning is adopted. The benefits of such a move are just too good to miss
This entry has been viewed 21404 times.